Strategic Plan

Mission:

Berkeley International Office's mission is to enhance the academic experiences of international students and scholars by providing the highest levels of knowledge and expertise in advising, immigration services, advocacy, and programming to the UC Berkeley campus community.

Strategic Goals (2021-2023)

The following goals and listed strategies to achieve these goals will guide Berkeley International Office with equal priority:

1. Serve as a vital partner to campus and external entities to advance international engagement and advocacy

  • Highlight the value that the international community brings to the university
  • Advocate for the needs and concerns of the international community
  • Collaborate with campus partners to advance international engagement at UC Berkeley
  • Strengthen our identity as a key partner on campus through outreach and support
  • Leverage relationships with external partners to meet the needs of our clients

2. Enhance the client experience through our services and programs

  • Provide a personalized client experience through clear, accurate and holistic advising 
  • Cultivate a flexible, hybrid service model to best serve the changing and diverse needs of our clients
  • Pursue creative improvements of our services to meet new challenges and identify opportunities for growth
  • Utilize data to inform and evaluate our services and programs 
  • Enrich the international student experience by helping them to connect with the UC Berkeley community in a post-pandemic world
  • Strengthen safety and emergency protocols to ensure the health and well-being of our clients
  • Improve the clarity of client-facing materials and processes

3. Optimize staff, financial, and space resources to strengthen organizational effectiveness

  • Provide staff with tools, technologies, and training to support their work
  • Align staffing levels with best practices and address staff workload based on bandwidth across the organization
  • Prioritize a diverse and versatile staff that meets the needs of the international community
  • Retain staff through career growth, professional development, cross-training, and holistic support of their social and mental health needs
  • Ensure continuity of services through documentation of shared knowledge, and more transparency of staff responsibilities
  • Maintain a strong financial footing to address short and long-term economic challenges
  • Adapt the use of space to address emerging needs and campus guidelines for remote work