Student Services

Student Services

10/15/2021 UPDATE: Berkeley International Office has streamlined its student advising options. Current advising options are (1) virtual drop-in advising (with expanded hours) and (2) in-person advising appointments. The virtual appointment option has been discontinued at this time.


Berkeley International Office is proud to announce our new student services model for Fall 2021, which includes options for both virtual and in-person services, including appointments and drop-in advising. Students may now choose from in-person advising appointment times, virtual drop-in advising hours for more urgent issues, as well as schedule appointments for document pick-up and drop-off.

Student advising hours are intended for UC Berkeley international students only. Parents of students may only join advising hours with their student. Faculty or staff with questions about international students should email internationaloffice@berkeley.edu or call the BIO Front Desk at 510-642-2818.

In-Person Services (by appointment only)

Please note that students seeking in-person services must comply with the university’s campus accessvaccination and face covering policies. Students who are not yet fully vaccinated should follow all university protocols and access BIO in-person services only after they have been fully vaccinated or have an approved exemption or accommodation.

Students returning to campus from international locations should review Summer and Fall 2021 COVID Guidelines for Students.

Document Pickup Appointments
BIO has a 5 business day processing time for F-1 and J-1 student document requests. Your document will be ready by 1 pm 5 business days after your request submission date. Our processing time begins on the date that we receive a fully completed request. Incomplete requests are not considered fully submitted until all required documents are received. Processing for requests received after 4 p.m. or on a weekend/holiday are counted as starting the next business day. See this announcement for details and example timelines. If you book a document pick-up time too early, your appointment may be cancelled.

Virtual Services

Virtual Student Document Request Process

Students are encouraged to continue to submit student document requests to internationaloffice@berkeley.edu. F-1 students can choose to receive their documents via email, and both F-1 and J-1 students can request physical I-20/DS-2019 documents to be mailed either via Express mail or USPS.


Express Travel Signature Days - Fall 2021